The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Artikelnummer: 9780071548335 Categorie: Tags: ,

Beschrijving

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company’s success and customer service innovations. It is intended for executives and managers at all levels.

Extra informatie

pa_verschijningsvorm

Hardcover
Auteur

Joseph Michelli
NUR Code

780
NUR Naam

Economie en bedrijf algemeen
Verschijningsdatum

01-01-2008
Paginas

304
Uitgever

Van Ditmar Boekenimport B.V.
Imprint

McGraw-Hill Education – Europe

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